Customer Service

• CANCELLING YOUR ORDER

If you cancel before shipping, you get a full refund the next day. After shipping, please follow our return policy for a refund.

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• RETURN & REFUND 

Customers have the option to return the item within 14 days from when your order is delivered to receive a refund. To be eligible for a refund, the items must be returned in perfect, undamaged condition along with the original packaging. Please kindly note that any returned items showing signs of wear or damage will not be accepted for return or refund. Additionally, please understand that refunds or replacements are not provided if packages are lost or stolen after being confirmed as delivered. We recommend reaching out to the shipping carrier for help in such cases. Please ensure your delivery address is correct and let us know any necessary delivery notes via CONTACT before placing your order. Please note that customers are responsible for the cost of return shipping.

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• SHIPPING ​

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Mainland UK

Free shipping for the mainland UK. It takes 3–7 working days.

International

International customers! Your item will be shipped via Royal Mail for reliable, quick delivery. Mostly, it takes 3–7 working days. However, the delivery time may vary depending on the courier. Please understand that certain countries may experience longer shipping times than usual or are not available to ship to.