Refund Policy

1. Introduction
We want you to be completely satisfied with your purchase. If you are not happy with your order, this policy explains your rights to a refund in accordance with UK consumer laws.

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2. Eligibility for a Refund
You may request a refund under the following conditions:

• The product is faulty, damaged, or not as described.

• You have changed your mind within 14 days of receiving your order, provided the product is unworn and in its original condition.

• The wrong product or size was sent due to our error.

3. Refund Process

To request a refund, please follow these steps:

• Contact us via our Contact page within 14 days of receiving your order.

• Provide proof of purchase (receipt or order confirmation).

• Return the product in its original, unworn, and unwashed condition with all tags attached.

• Please note that return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.

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4. Exceptions
Refunds may not be available in the following cases:

• Products that have been worn, washed, or altered.

• Personalised or customised products unless faulty.

• Products returned outside the 14-day period.

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5. Processing Refunds

• Approved refunds will be issued to the original payment method within 7 business days of receiving the returned product.

• If a return is required, we will process the refund once the product is received and inspected.

• Shipping costs are non-refundable unless the product is faulty or an error was made on our part.

• Customers are responsible for return shipping costs unless the item is faulty or an error was made on our part.